Search the University of Manchester siteSearch Menu StaffNet
Search type

Information on dealing with clearing and confirmation telephone calls

09 Aug 2018

Thursday, 16 August 2018 is A-level results day and as always, we’re expecting a very high volume of phone calls into the University

Clearing calls

As well as the activity that is taking place in Schools and Faculties, a team of 74 colleagues from across Admissions, SRID and Faculties will work in the centrally run call centre, which usually sees upwards of 8,000 calls over the clearing period, 6,000 of these alone taking place on the Thursday of results.

If you receive calls from prospective students, please ask them to redial the following numbers:

  • Clearing enquiries - 0161 672 8770
  • Confirmation of their place - 0161 804 0050

The call centre hours are:

  • Thursday, 16 August - 7.30am – 5.30pm
  • Friday, 17 August - 8am – 5pm
  • Saturday, 18 August - 9am-12noon

Each year the switchboard is inundated with calls over the clearing period, so please do not give this number to enquirers.