Changes to our Student Services Centre As part of continued developments in our student support, the Student Services Centre (SSC) front desk closed permanently from Thursday, 21 December 2023 (11 Jan 2024)
Thousands of students use new course unit selection tool Last week we launched our new course unit selection tool to returning undergraduates, with a much-improved experience for students enrolling on their units for the next academic year (01 Sep 2023)
Changes to SEP technology release timeline The University is facing resource challenges across two of its major projects, the Student Experience Programme (SEP) and the Finance Transformation Programme (FTP). (08 Jun 2022)
Next steps in SEP organisational change A message from Patrick Hackett, Student Experience Programme Chair, and Professor April McMahon, Student Experience Programme Executive Sponsor (27 Apr 2022)
New appointments in the Directorate for the Student Experience From 7 March, a new, consistent Professional Services management structure will start to be implemented across several teams, including within the Directorate for the Student Experience (DSE). (24 Feb 2022)
November SEP Update Each month, student experience leaders deliver an update on SEP to their teams. October’s update can be found below. (28 Nov 2021)
October SEP Leaders Update Each month, student experience leaders deliver an update on SEP to their teams. October’s update can be found below. (29 Oct 2021)
SEP admissions release goes live Update from Simon Merrywest, SEP Programme Director, on the release of new processes and technology to support admissions (20 Oct 2021)
Campus Solutions down 13-18 October From 4pm on Wednesday 13 October until the morning of Monday 18 October, Campus Solutions will be unavailable to all students and staff while we finalise a vital update. (12 Oct 2021)
Reminder: Campus Solutions downtime From 4pm on Friday 8 October to 9am on Tuesday 12 October, Campus Solutions will be unavailable to all students and staff while we complete a vital update to the system. (08 Oct 2021)
Universities launch city-wide network of safe spaces We are delighted to be pioneering a new city-wide initiative with our colleagues at Manchester Metropolitan University and the University of Salford, to further enhance the safety and wellbeing of everyone in our shared community (01 Oct 2021)
September SEP Leaders Update Each month, student experience leaders deliver an update on SEP to their teams. September's update can be found below. (30 Sep 2021)
Next step in SEP organisational change Formal consultation starts on proposed changes to teaching, learning and student experience and postgraduate research teams (28 Jul 2021)
June SEP Leaders Update Each month, student experience leaders deliver an update on SEP to their teams. June's update can be found below. (30 Jun 2021)
May SEP Leaders Update Each month, student experience leaders deliver an update on SEP to their teams. May's update can be found below. (31 May 2021)
Spotlight on applications and admissions training Fiona Eccles and Sandra Kershaw, who are leading the implementation of new application and admissions technology and process, give an update on training. (14 May 2021)
April SEP Leaders Update Each month, student experience leaders deliver an update on SEP to their teams. April’s update can be found below. (30 Apr 2021)
March SEP Leaders Update Each month, student experience leaders deliver an update on SEP to their teams. (31 Mar 2021)
February SEP Leaders Update Each month, student experience leaders deliver an update on SEP to their teams. (26 Feb 2021)
January SEP Leaders Update Each month, student experience leaders deliver an update on SEP to their teams. January’s update can be found below. (29 Jan 2021)
Updated proposals to change our marketing, recruitment and admissions structures Message from Patrick Hackett, Student Experience Programme (SEP) Chair and Professor April McMahon, SEP Executive Sponsor, on updated proposals for people and structural changes as part of Cohort 1 of the Student Experience Programme. (03 Dec 2020)
Student Experience Programme update An update on the progress made by the Student Experience Programme (SEP) from Simon Merrywest, as work on the next steps and revised plan continues (05 Nov 2020)
SEP reaches key milestone with Campus Solutions upgrade The Student Experience Programme (SEP) Team delivered a landmark achievement for our University earlier this month with the successful upgrade of our core student records system, Campus Solutions. (26 Oct 2020)
University launches personal safety app for all students and staff New app allows students and staff to report concerns and get advice about COVID-19, contact Security at the touch of a button, and ‘check-in’ to support contact tracing when on campus. (20 Oct 2020)
Student Experience Programme update Simon Merrywest, Director for the Student Experience and SEP Programme Director, shares an update on our Student Experience Programme (11 Jun 2020)
Voluntary Severance Scheme closes The Voluntary Severance Scheme open to colleagues identified as being ‘in scope and at risk’ as part of the Student Experience Programme’s Cohort 1 Proposals has now closed. (15 Apr 2020)
Staff FAQs: Pausing the Student Experience Programme As you may be aware, the Student Experience Programme Board have recommended that the majority of the programme be paused with immediate effect. This pause will allow colleagues to focus on core business activities, which are the University’s priority during this uncertain period. (02 Apr 2020)
Short term adjustments to SEP activities The University's contingency planning for COVID-19 is currently having a big impact on the workload and availability of SEP leaders (17 Mar 2020)
SEP Cohort 1 – additional support and information available Following the recent announcement of proposed changes to student marketing and recruitment and applications and admissions structures, additional resources have been added to StaffNet and a further set of face-to-face drop-in sessions confirmed. (09 Mar 2020)
Proposed changes to student marketing, recruitment and admissions structures Message from Patrick Hackett, Student Experience Programme (SEP) Chair and Professor April McMahon, SEP Executive Sponsor, on proposed people and structural changes to deliver the next phase of the Programme, to provide an outstanding student and learning experience. (28 Feb 2020)
SafeZone update Personal security app continues to be tested ahead of a wider launch (22 Jan 2020)
