RESOLVED: Issues with Xerox Managed Print Service

08 Apr 2025

IT Services are investigating an issue with the University’s managed print service.

Update: Tuesday 8 April 2025, 11.15am

The issue with the Xerox Managed Printers is now resolved and service has been restored. We will work with our third party supplier to understand the issue and implement steps to prevent reoccurrence. 

Original message: Tuesday 8 April 2025, 10.10am

Printing jobs are not being released from the printer when a user logs in to print them. 

We’ll update this article – and the service availability information on our IT help and support web page and in Connect - when we have more information.