Cyber incident - weekly round up
02 Aug 2023
This week's key information - 2 August 2023
Key information
- Problems logging into University Services?
Problems logging into University services?
If you’re having trouble logging into University services it may be that your password has been reset.
To re-gain access visit the IT Account Manager (https://iam.manchester.ac.uk/) and follow the ‘Account recovery’ process to set a new password.
If you’ve changed your password and still cannot login please first check your devices for any stored passwords and ensure you update them.
If you’re having difficulty you’ll need to contact the IT Support Centre (https://www.itservices.manchester.ac.uk/help/).
Additional information
- After setting your new password change your eduroam Wi-Fi settings, on all devices (including mobile phones) to account for your new password. Help is available on our changing your password web page.
- Stored passwords must be updated – for example, if you use a password manager. Log out and then back in again with your new password for Microsoft 365 apps such as Outlook and Teams.
- If your device repeatedly tries to login with your old password you may be locked out of your account for a short time.
- If you are off-campus login with your old password until you connect to the network on campus when you can use the new password.
Cyber incident guidance and support
All our latest information and guidance, including wellbeing support and FAQs, can be found at:
We recognise that for a number of teams, the current cyber incident is adding additional demands to their normal workload. We are keen to support and maintain wellbeing across affected teams.
We would encourage individuals to speak to their line manager with any wellbeing concerns in the first instance. Further information on wellbeing support is available on the StaffNet wellbeing pages.
You can also contact wellbeing@manchester.ac.uk for more information.