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Student Voice and Rights as Consumers

The student voice is a strategic priority for the University and is at the centre of everything we do within teaching and learning delivery.Here you can find more information about the policies and procedures designed to gather feedback from undergraduate and postgraduate students to improve the student experience at the University. This theme also contains those policies and procedures relateto protecting the interests of students as consumers. The consultation for these policies and procedures will take place in the 2025/26 academic year. 

Policy on Refunds and Compensation

This policy on refunds and compensation outlines the University’s approach to considering whether tuition fees and other relevant costs (for example, mandatory course related costs) should be refunded and/or compensation should be offered in circumstances where the University is no longer able to protect continuation of study for students. 

Student Representation Policy

This student representation policy was created in partnership with the University of Manchester’s Student Union to ensure that all students, no matter what they are studying, are effectively represented and have a voice on matters relating to their education and student experience. It also aims to ensure a consistent approach (where possible) to representation across departments and Schools. This document covers Student Representatives at a School and course/programme level.

The Manchester Matrix

The Manchester Matrix is the framework the University has developed to display its graduate outcomes. It sets out the eight purposes of a Manchester Undergraduate Education. 

Policy on Additional Costs

This policy on additional costs sets out the University process for setting expectations regarding the level of additional costs students may face on undergraduate and postgraduate taught programmes, in addition to their tuition fees, and how these are articulated to students.  

Student Protection Plan

The University of Manchester’s Student Protection Plan outlines measures to ensure student’s protection in the case of potential risks such as: institutional or programme closure, staff shortages and location or mode of study closures.  

Some of the measures include “teach-out” plans, transfers, and proactive communication. The policy also includes provisions for tuition refunds or compensation if the university can’t maintain study continuity. The University will be in regular communication with students about any developments that might impact their education. 

Guidance on GTA and postgraduate researchers

This guidance on GTA and postgraduate researchers outlines the key principles, expectations, and support available for PGRs involved in teaching activities. It provides an overview of teaching opportunities, training, fair pay, and available support, aiming to help PGRs balance teaching with their research responsibilities. The University establishes that while PGRs may engage in teaching for professional development, their primary focus remains in their research. Teaching is optional and should be limited to 120 hours annually. Supervisors and teaching staff are expected to ensure teaching does not impede academic progress, additionally, recruitment is managed by faculties, with varying opportunities across disciplines. 

Procedures for protecting the interests of students and PGRs during ‘exceptional events'

This procedure explains the actions to be taken by The University of Manchester when an exceptional event disrupts the normal academic processes and procedures. It prioritises protecting student’s interest by adapting assessment and progression procedures to ensure fair outcomes. This procedure will be implemented when students, PGRs and staff are prevented from completing required progression and/or assessment processes, as a result of serious interruptions to the University’s business and within the normal timescales in line with academic regulations. 

Useful Links:

  • Use our A-Z to search all our policies and procedures

For general queries, please e-mail teaching-policy@manchester.ac.uk