About us

Teaching and Learning Delivery (TLD) is based in the Division of Student and Academic Services (SAS), part of the Directorate for the Student Experience (DSE). We work closely with the Vice-President (Teaching, Learning and Students), Associate Vice-Presidents, Vice Deans and with Faculties, Schools and other administrative offices. TLD is led by Janine Holdway, Head of Teaching and Learning Delivery and Paul Brierley, Head of Scheduling.

Taught Programme Enhancement

Taught Programme Enhancement Manager

Sarah Williams (Teaching and Learning Manager, Programme Enhancement) – email: sarah.williams@manchester.ac.uk

Policy and Procedures

We develop, monitor and review policies and procedures that underpin the effective delivery of teaching and learning activities across the University, working with colleagues to ensure consistent implementation. We maintain links with external bodies such as the Office for Students, Quality Assurance Agency as well as Ofsted and the Education and Skills Funding Agency (for Apprenticeships).

Emma Stansfield (Teaching and Learning Officer, Policy and Procedure) - email: emma.stansfield-2@manchester.ac.uk
Ellie Powell (TLSE Administrator, Policy and Procedure) - email: eleanor.powell@manchester.ac.uk
Fernanda Juarez vazquez (Graduate Intern) - email: fernanda.juarezvazquez@manchester.ac.uk

Quality assurance and enhancement

We ensure the quality of teaching, learning and assessment within the University by overseeing the University's quality framework and managing the University's interactions with the Office for Students and Quality Assurance Agency.

Angela Entwistle (Teaching and Learning Officer, Programme Enhancement) – email: angela.entwistle@manchester.ac.uk
Charlotte Beresford-Jones (TLSE Coordinator, Taught Programme Enhancement) - email: charlotte.beresford-jones@manchester.ac.uk
Oscar Beavis (Higher Education Intern) – e-mail: oscar.beavis@manchester.ac.uk
Raluca-Elena Valcescu (Graduate Intern) - email: raluca-elena.valcescu@manchester.ac.uk

Student voice

We facilitate the collection and analysis of university-wide student voice activities to enable improvements in student experience and student outcomes.

Daniel Bayes (Teaching and Learning Officer, Taught Programme Enhancement) - email: daniel.bayes@manchester.ac.uk
Stephen Luddington (TLSE Coordinator, Taught Programme Enhancement) – email: Stephen.luddington@manchester.ac.uk

Appeals, Complaints and Discipline

Appeals, Compliants and Discipline Manager

Jenny Gradwell (Teaching and Learning Manager, Appeals, Complaints and Discipline) - email: jenny.gradwell@manchester.ac.uk

We manage the University level stages of Student Appeals and Complaints and liaise with the Office of the Independent Adjudicator, the General Counsel’s office, as well as University staff and students to ensure that reasonable decisions have been made and appeals and complaints have been handled properly through the consistent application of regulations and policies.

Kevin Hewitt (Appeals, Complaints and Discipline Officer) – email: Kevin.Hewitt@manchester.ac.uk
Angela Smith (Appeals, Complaints and Discipline Officer) - email: angela.smith-2@manchester.ac.uk
Fiona Hallard (Policy, Appeals and Complaints Coordinator) - email: Fiona.Hallard@manchester.ac.uk

Teaching Excellence

The Teaching Excellence team supports and delivers the activity of the Institute of Teaching and Learning (ITL), which was created in 2019 to support teaching quality, embed innovative teaching methods and lead on university-wide strategic projects. We are committed to fostering and celebrating a culture of teaching excellence.

Through effective and collegial partnership we enable ongoing professional development in teaching and learning, supported and tailored to meet colleagues' needs. You can contact the Teaching Excellence team if you have any queries around programmes or events, or if you would like to discuss the development opportunities and support available to you.

Lisa McDonagh (Teaching and Learning Manager, Teaching Excellence) - email: lisa.mcdonagh@manchester.ac.uk

Emma Sanders (Teaching and Learning Officer, Teaching Excellence) - email: emma.c.sanders@manchester.ac.uk

Cara Banerji-Parker (Teaching and Learning Officer, Teaching Excellence) - email: cara.banerji-parker@manchester.ac.uk

Holly Dewsnip (Teaching and Learning Officer, Teaching Excellence) - email: holly.dewsnip@manchester.ac.uk

Beth Rotherham (Interim TLSE Coordinator, Teaching Excellence) - email: beth.rotherham@manchester.ac.uk

Freya Corrywright (TLSE Administrator, Teaching Excellence) - email: freya.corrywright@manchester.ac.uk

Monique Sung (TLSE Administrator, Teaching Excellence) - email: monique.sung@manchester.ac.uk

Esme Davies (Higher Education Intern, Teaching Excellence) - email: esme.davies@manchester.ac.uk

Stephen Urwin (Higher Education Intern, Teaching Excellence) - email: stephen.urwin@manchester.ac.uk

Scheduling

Scheduling Manager

Chris Mason – email: chris.mason@manchester.ac.uk

Timetabling

John Hornsby (Scheduling Analyst) – email: john.hornsby@manchester.ac.uk
Kelly McCrory (TLSE Coordinator, Scheduling) – email: kelly.mccrory@manchester.ac.uk
Rita Dowdall (TLSE Administrator, Scheduling) – email: rita.dowdall@manchester.ac.uk

Examinations

Exam scheduling and delivery of the main University exam periods

Jill Antonie (Assessment, Scheduling and Processes Officer) -email: jill.m.antonie@manchester.ac.uk
Michele Botham (TLSE Coordinator, Assessment, Scheduling & Processes) - email: michele.l.botham@manchester.ac.uk
Joseph Flynn (TLSE Administrator, Assessment, Scheduling & Processes) - email: joseph.flynn@manchester.ac.uk
Abigail Cummins (TLSE Administrator, Assessment, Scheduling & Processes) - email: abigail.cummins@manchester.ac.uk
Victoria Burrell-Corey (TLSE Administrator, Assessment, Scheduling & Processes) – email: victoria.burrell-corey@manchester.ac.uk