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Introducing Connect - Your new online support portal

08 Oct 2024

Powered by ServiceNow, the new portal offers a single platform for IT service management, customer service, and other functions.

This innovative new platform, powered by ServiceNow, will improve how we deliver IT service management, customer service, and other functions across our University, for the benefit of colleagues and students.

At this initial stage, we are replacing the software like for like so there won’t be any new functionality, but the new platform will offer a seamless and efficient process for reporting, tracking and resolving IT issues, and will enable colleagues and students to find services and knowledge, quickly and easily.

The next stage will be to explore additional functionality and other services to deliver excellent support for our University community.

How do I access Connect?

For IT help and support you will visit itservices.manchester.ac.uk/help as you do now, and then click on the new Connect icon. You will be directed to the appropriate version of the portal depending on your role (student/colleague) at the University.

To access the relevant portal directly, you will also be able to use the following URLs:

  • Student Portal: student.connect.manchester.ac.uk.
  • Colleague Portal: connect.manchester.ac.uk.

If you have a dual role (i.e. you’re studying at the University but are also employed by the University) you will need to login to the portal that is relevant to your request or issue.

Colleagues will be able to access the student portal from the colleague portal if needs be (to log a ticket on behalf of a student for example).

Further information: