Dealing with Confirmation and Clearing telephone calls

16 Aug 2023

Thursday, 17 August is A-Level results day and as always, we’re expecting a very high volume of phone calls to the University

The central Confirmation and Clearing hotlines will be in operation again this year, staffed by approximately 70 colleagues.

Hotline staff will be based in the Student Services Centre. The central hotlines runs alongside activity taking place in Schools and Faculties and usually sees upwards of 10,000 calls over the Clearing period; 6,000 of these alone being answered on results day.

Where to direct calls

If you receive calls or enquiries from prospective applicants, please ask them to redial using the following numbers:

• 0161 804 0050 (confirmation of their place)
• 0161 672 8770 (Clearing enquiries)

The call centre hours are:

• Thursday, 17 August (8am-5pm)
• Friday, 18 August (9am-5pm)
• Monday, 21 August (9am-5pm)

Clearing callers should also be directed to the Clearing website, which shows an up-to-date list of vacancies. Listings will be live from 5pm on Wednesday, 16 August.

• Each year our switchboard is inundated with calls over the Confirmation and Clearing period, so please do not give this number to enquirers.