Rollout successfully underway for External Calling (Teams Voice)
10 May 2023
The main rollout for your new University telephony solution, Microsoft Teams Voice is currently underway, with over 3,500 phone numbers successfully migrated to-date
The External Calling (Teams Voice) project is delivering the rollout across the University in gradual stages, (called sprints) which are based on phone number order. This involves moving numbers from our old supplier (Vodafone) to our new Manchester-based supplier, FourNet.
Once the migration happens for your number, you will be able to make and receive external calls from anywhere via your laptop, desktop, or smartphone - internal calls will continue to be free via Teams-to-Teams calling.
When the change happens, existing landline phone handsets at the University will no longer work and will be removed as part of the project. The project will be ensuring that all phone equipment is disposed of correctly via the IT Services Recycling Facility.
If you do not currently have a phone number, are based in the UK and have a relevant staff Microsoft 365 (M365) licence, you will also be included within the rollout and assigned a number within one of the sprints.
Our next sprint will take place in late June and will involve moving a further 4,000 numbers across. The remaining phone numbers will be moved later in the year, with dates to be confirmed.
When we are ready to provide you with Teams Voice you will be contacted directly with your individual transfer details.
How do I access training and support?
You can access training resources on our new Teams and Teams Voice support site to help prepare you for the upcoming changes. This includes a new training video, which colleagues have engaged with over 2,500 times, to-date:
How do I contact the project?
If you have any questions about how this project will impact you, please read our FAQs. If you cannot find an answer to your question, you can get in touch with the project at Teams.Voice@manchester.ac.uk.