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Adobe Creative Cloud subscription renewals due on 6 September

04 May 2023

Annual subscriptions for any of the Adobe Creative Cloud family of software products (for example, Photoshop, Dreamweaver, Illustrator, Acrobat Pro DC) which were purchased through the IT Services volume licence agreement are all due for renewal on Wednesday, 6 September 2023

During July and August, the software reseller Academia Ltd, which partners with the University to manage our subscriptions, will be contacting licence holders directly by email with renewal reminders, pricing and instructions. When your licence was purchased, if you nominated someone else to receive renewal notices (such as a PA, team leader or administrative contact) they will be contacted instead.

Licence holders and colleagues who coordinate renewals for others in their team, department or school may care to start discussing renewal requirements now. The process for renewing will be very similar to the process for purchasing new licences: a purchase order should be sent directly to the reseller with the name and e-mail address of the licence holder. Information is available on the IT Services Applications Software Website: 

We are expecting the renewal window for the reseller to receive purchase orders to run from Monday, 17 July to Tuesday, 5 September 2023.

We propose to make one change to the renewal process this year. Subject to successful testing, we hope to purchase the renewals in a way which keeps the licences (and therefore any content in Creative Cloud storage) in the same profile as this year, so that you will not have to move the content between profiles again. We believe that this will be possible, but it will mean sacrificing the short grace period during which the software continues to work if a licence is not renewed. Please therefore plan for your software to stop working on Thursday 7 September if you do not renew the licence. If you do plan to renew, please do not miss the renewal window.

To Note:

  • The e-mail from the reseller will not request credit card details: it will direct you to request that the University raise a purchase order. You may verify the legitimacy of the e-mail when it arrives by contacting the IT Support Centre.
  • Other volume licence agreements exist, so your renewal date may be different: if you use profile “University of Manchester – 2022/23” or see that listed beside your plan when you log onto your account on adobe.com, then your renewal date is Wednesday, 6 September 2023.
  • You do not have to send one purchase order per subscription: if you have the opportunity to consolidate many renewals onto one purchase order, we recommend that you do so.
  • If you are ordering for more than approximately 50 people, please remember that e-mail addresses should be sent password protected and encrypted according to the University’s standards: please see the IT Services Applications: Adobe Creative Cloud page for further information (Global Protect connection required if not on campus)