Skip to navigation | Skip to main content | Skip to footer
Menu
Search the University of Manchester siteSearch Menu StaffNet

GlobalProtect VPN service - latest update

20 Sep 2022

Updates from IT Services about issues with the GlobalProtect VPN service.

Latest update - Wednesday 21 September, 1.35pm

Global Protect VPN has continued to run normally with close monitoring, and no further issues are expected. Further work to understand the root cause and to improve the resilience of the service will take place.

Update - Tuesday 20 September, 4.45pm

The GlobalProtect VPN is currently available, however we consider the service to be at risk as we continue to investigate to identify the root cause of the disruption. We continue to work with our suppliers and partners on this, and we will be monitoring overnight.

If there is further interruption to service we will update the service availability information on the IT Services website and the IT Services Twitter feed with the latest information.

Update – Tuesday 20 September, 10.30am

The GlobalProtect VPN is currently allowing staff and students to login to it, but we believe service may be intermittent until we fully resolve the issue. If you login to GlobalProtect your session will last 12 hours.

We continue to work with our partners and suppliers to resolve the issue. Thank you for your patience while we work through this issue. We will keep you updated.

A message from IT Services - Monday 19 September, 7pm

The GlobalProtect VPN service is currently unavailable. Staff and students attempting to login to it will be unable to do so.

Whilst we are working with our suppliers and partners to restore service it is likely that the GlobalProtect VPN will still be unavailable in the morning (Tuesday 20 September).

If you are working off campus you will not be able to remotely access a PC on campus as the VPN is required. You will also not be able to access shared folders/drives from off campus - however you can access these from on campus without the VPN. P: drives can also be accessed directly via a web browser.

Access to systems which require the VPN on campus will be affected (for example some finance and student systems), however Microsoft 365 applications including University email and Teams, BlackBoard, My Manchester and others are not (on or off campus).

We recognise the impact this will have on our staff and students and apologise for the disruption. We continue to seek to resolve the issue as an urgent priority. 

We will update the service availability information on the IT Services website and the IT Services Twitter feed with the latest information when we have it.