Technical issue with Key Travel booking confirmations

23 Mar 2022

What you need to know if you've made any booking arrangements with Key Travel since 17 March

A technical issue was recently identified following an internal University change last week which resulted in booking confirmation emails from Key Travel not flowing through to our bookers and/or travellers. This affects bookings submitted to Key Travel from 17 March to 22 March (up to 6pm).

If you haven't received a booking confirmation for travel arrangements

We are currently seeking a solution to retrigger the blocked emails, but in the meantime:

Key Travel have regenerated all confirmations/tickets and sent to bookers/travelers for travel scheduled to depart on Wednesday, 23 March
Key Travel will manually process all other travel confirmations/tickets in date order for travel scheduled to depart from Thursday, 24 March onwards

New/future booking arrangements

The issue has now been resolved internally for any new travel bookings submitted from yesterday evening (Wednesday, 23 March) onwards.

Any related enquiries should be sent to the internal Travel Helpdesk team – travel.helpdesk@manchester.ac.uk

Please accept our apologies for any disruption this may have caused.