Learning from user feedback: AUA Conference on 13 June
03 May 2007
Early bird discount for bookings received by 12 May
Are you involved in:
- the implementation and management of services to students and/or staff?
- modifying systems and processes based on feedback?
- using market research to predict your users' needs?
Come along to the AUA/AACRAO one day conference Learning From Users' Feedback for best practice examples of how users' feedback is being employed in USA and UK HEIs to meet consumer expectations.
Learn how to:
- choose from a range of examples, the most appropriate tools for gathering users' feedback in their organisation
- understand that users' feedback can be used for strategic forecasting and not simply operational management
- appreciate the role of users' feedback in modifying service delivery
- widen their concept of users to include both students and staff
- use the 2006 NUS Survey and other examples of hearing from student users
Fees:
Early bird discount applies if returned before 12 May 2007.
- Early bird members £155
- Early bird non-members £230
- Standard fee members £255
- Standard fee non-members £330
More details at:
AUA Events Team
AUA National Office