North campus IT walk-up support desk now closed
27 Oct 2021
The temporary walk-up support desk located in Arch 29 on North Campus has permanently closed due to low visitor numbers.
Face-to-face IT support continues to be available at the walk-up support desk on the ground floor of the Kilburn Building, which remains busy. The desk now benefits from having two members of the IT Support Centre on it.
The Kilburn walk-up is primarily for staff support. Students will continue to be signposted to the IT support desks in the Main Library and Alan Gilbert Learning Commons.
The walk-up support desk is open Monday to Friday, 9.30am to 4.30pm. IT colleagues are on hand to help with all University supported IT services, for example:
- IT account queries.
- Connecting laptops, smartphones and tablets to email, eduroam Wi-Fi and Virtual Private Network (VPN).
- Full support for University owned IT equipment.
Support for University services on personal equipment is offered on a best-endeavours basis. For more information on our walk-up support for staff and students:
The 24/7 IT support phone line (0161 306 5544) and IT Support Portal are still available for IT support requests. To find out more: