Walk-up IT support now available
08 Sep 2021
To assist with the increase in staff returning to campus, IT Services have resumed the walk-up IT support service for staff.
Face-to-face support is again available on the ground floor of the Kilburn building, with an additional temporary ‘pop-up’ IT support desk in Arch 29 on Altrincham Street (next to The Gatehouse on Sackville Street), for staff based in North Campus.
The Kilburn and Arch 29 support desks help with all University supported IT services, for example:
- IT account queries,
- Connecting laptops, smartphones and tablets to email, eduroam Wi-Fi and Virtual Private Network (VPN),
- Full support for University owned IT equipment.
Support for University services on personal equipment is on a best-endeavours basis.
The walk-up support desks are open Monday to Friday, 9.30am to 4.30pm. Appointments are not necessary, however they can be requested in some circumstances.
The 24/7 phone line (0161 306 5544) and IT Support Portal are still available for IT support requests.