Performance issues affecting some University services - update 3

10 Aug 2021

Services have returned to normal after yesterday's interruptions

Update 3 (8.50am, Wednesday 11 August)

After overnight monitoring, services affected by yesterday's interruptions have returned to normal operation, and been working with no issues. Our 24-hour Network Operations Centre will continue to monitor. Anyone having any IT issues should contact the IT Support Centre on 0161 306 5544.

Update 2 (4.20pm, Tuesday 10 August)

After extensive diagnostic work, services are starting to return to normal, however our network operations centre will continue to closely monitor overnight. We'll post the next update on Wednesday morning.

Update 1 (12.05pm, Tuesday 10 August)

Further investigation and testing continues at the highest priority. As before, as soon as we know any more information we'll post an update here.

Original message (10.25am, Tuesday 10 August)

IT Services are investigating performance issues that some people are experiencing when using some services, including the documents store and GlobalProtect.

Some people who have been affected by this issue have been able to log in to GlobalProtect after a few attempts; if you're unable to log in, please try again a few minutes later.

We'll post an update when we have more information, including a time to fix.