New 24 hour mental health helpline and app launch
17 Nov 2020
A new 24 hour mental health helpline and app is launching this week and will be available for all University of Manchester students
The service is launching to students on Thursday, 19 November, and offers access to mental health support from trained counsellors and advisors who are ready to listen and provide help on everything from emotional and physical health, mental health, relationships, managing stress and anxiety, money issues and more.
The mental health helpline is provided by an independent external provider, Health Assured, and we encourage student-facing staff to point students to the service if they need to access practical help, information, advice and support on the issues they may be facing. The service is free, independent, confidential and available 24 hours a day, and Health Assured's advisors are highly trained to help support students in the best way possible.
Students will be sent an email on Thursday with all the information on the helpline and how to use it, and further communications on how staff can access the service will be sent at a later date. Students will need to enter a unique code when registering for the app, which they can find on My Manchester once they login.
Signposting to other support services
This new resource is in addition to all existing University support services, including the Counselling and Mental Health Service. Please continue to signpost students to all existing services and to escalate students of concern through the usual channels.
More information:
In circumstances where you have significant concern for a student’s safety or wellbeing, you can use the Student Concern Flowchart to help identify what actions to take and where you should point them to.
For further information and training on supporting students, and on when and where to refer students for support, you can access the Counselling Service’s training for staff.