An overview of Finance operational and support services

22 Nov 2018

A transactional services update from the Directorate of Finance

The Finance Helpdesk provides:

Support Services

First level support for any Finance query*
Advice and Support for Finance systems
Finance Intranet queries
Finance Training materials

*Users are encouraged to contact areas of expertise directly if possible.

Operational Services

Access to Finance systems including periodic reviews
Monitoring & reporting on system controls
Maintenance of daily interfaces to Finance systems
Month end close

We are open between 9 - 5pm each weekday. If you wish to speak to someone face to face please visit us in Room G.017 John Owens Building.

The Finance Helpdesk and other (Central) Transactional areas have updated their email enquiry response times. Please see below:

Team	Email address	Email enquiry response times	Telephone number
Finance Helpdesk	finance.helpdesk@manchester.ac.uk	2 working days	0161 306 2535
Accounts Payable	ap-helpdesk@manchester.ac.uk	24 hours	0161 306 6140
Cashiers	cashiers@manchester.ac.uk	3 - 5 working days	0161 275 6838
Credit Control	credit.control@manchester.ac.uk	3 - 5 working days	0161 275 8130
Sales Invoicing (non-research)	salesinvoicing@manchester.ac.uk	2 working days	0161 275 0633
Banking & Treasury (BAT)	bat@manchester.ac.uk	24 hours	0161 306 3008
Master Data (Customer/Supplier set up)	customer-suppliersetup@manchester.ac.uk	3 working days	Customers 0161 275 7160 Suppliers 0161 306 5784
RBS One Card	RBSOneCard@manchester.ac.uk	24 hours	0161 275 7327

In most cases responses are sent sooner than the standard response times shown above.

Master Data Team

The Master Data team have published guidance on the website relating to Supplier Reactivations including Sole Traders and Personal Service Companies (PSC’s) as well as detailed guidance for the on-line HMRC assessment which must be completed for:-

Sole Traders offering Services
Personal Service Companies.

More information can be found at: