New CRM project live from Monday, 29 June

29 Jun 2015

Plans to implement a new customer relationship management system (CRM) across the University will be realised soon with the first phase of the University-wide roll-out of Microsoft Dynamics CRM

From 29 June 2015, HR Services will begin to process new enquiries via this application.  The Directorate for the Student Experience (DSE) and the Library will follow suit over the coming months. 

The email address for HR Services remains unchanged (HRServices@manchester.ac.uk). However, the CRM system will automatically route these enquiries directly to the relevant team by reference to keywords or phrases contained in the subject line of the email. For example: an email that contains the word 'vacancy' or 'advert' will be routed directly to the Recruitment and Resourcing team.

Every new enquiry received will create a case in the CRM system and the requester will be provided with a case number.  Any subsequent correspondence will be automatically associated to this case.  The requester will also be notified when a case has been allocated to a member of the team and when the case has been resolved. 

Further information

For further information, please contact:

• Alan Ellis (CRM Project Manager) at alan.ellis@manchester.ac.uk
• Mike Fergie in (Project Manager in HR Services) at michael.b.fergie@manchester.ac.uk