Connect: Getting IT Support

Which form to use

It’s helpful to start with the Library tab at the top of Connect. Then choose Library IT which opens up all the relevant Library forms.

Laptop or PC issues
Use the form: Something Not working? > Hardware > Laptop & Desktop Support
Then under Library Staff choose yes. This will come to the Library queue.
Ordering hardware or software
Order a laptop, desktop, specialist software and other IT kit e.g. mice.
Use the form: Library equipment then drop-down Specialist Library equipment
Incidents with Library machines e.g. Book sorter, Sentry gates etc
Use the form: Something Not Working? > Library > Library Hardware Support
And then drop-down list to the relevant item
Issues with meeting room equipment, digital signs, or totems
Use the form: Something Not Working? > Library
Then drop-down list to pick Library Audio Visual (Digital Signage) or (Meeting & Teaching Rooms)
Book AV assistance or report a change required for digital signs
Use the form: Library Audio Visual & Meeting Rooms form
Email, shared areas, OneDrive issues
Use the form: Something Not Working? > Communications & Collaboration
Printing incident using the Xerox MFD
Use the form: Something Not Working? > Hardware > Xerox Managed Printers
Faults or issues with digital services such as Alma, Leganto, Figshare, eScholar etc.
Use the form: Something Not Working? > Library > Library Software Support
Then choose the application

Alma access form
EMu access form
Library digital archives & repositories request form - these digital repositories and archival systems include LUNA, EMu and Preservica.
Web content request – for changes to the Library intranet and website

Note: Please do not use Return IT Equipment or Reconnect IT Equipment and use another method to contact the Library Digital Team.

Connect / ServiceNow issues
Use the form: Connect
You can submit a request for a change to be made to Connect platform (not personal preferences).

Under the Communication & Collaboration section you will find request forms for: