Supporting our students
Resources and guidance for staff
Click for details of the University Mental Health Charter Award
How to contact support services
Please see below for details of how to support students to access University services.
University Campus Security can be contacted on 0161 306 9966 (the number is also on the back of your University ID card).
Counselling and Mental Health service
The University's Counselling & Mental Health Service offers confidential help with any personal issues affecting work, self-esteem, relationships, sexuality, race, identity issues, mental health and general wellbeing. They are accessible to all University of Manchester students and all members of staff.
Students and staff are asked to call the Triage and Support practitioners on 0161 275 2864 between 9:30am and 4:30pm (Monday to Friday) to discuss available support.
Disability Advisory and Support Service and UMAC
The DASS and UMAC offices on 2nd Floor of University Place are offering face-to-face, video (Zoom/Teams) or phone appointments – just let staff know your preference.
DASS is open for calls Monday to Friday 10am to 4pm and UMAC Monday to Friday 9am to 4pm:
Tel (Disability Service) +44 (0)161 275 7512
Tel (Assessment Centre) +44 (0)161 275 0990
Mobile Number (Text only for d/Deaf students) 07899 658 790
Email (Disability Service) dass@manchester.ac.uk
Email (Assessment Centre) assessments@manchester.ac.uk
You can also visit the service in person.
Advice and Response
Students can access specialist, confidential advice and support on a range of issues including sexual assault, harassment and hate crime by requesting to speak to an advisor through Report and Support.
Alternatively, staff can refer students to the Advice and Response team by emailing adviceandresponse@manchester.ac.uk. If you need further advice on a case, you can call 0161 275 5780 (please note that this number is for staff use only).
An advisor will work with students to deliver support in the most accessible way for them - face-to-face, through video-calls, telephone appointments or via email. For more information, please see this page.
Occupational Health
The Occupational Health Service provides confidential services to protect the health of staff and students, assessing and advising on fitness for work, training and study, so as to ensure that health issues are effectively managed.
Crawford House 4th floor, Crawford House, Booth Street East, Manchester, M13 9QS
Use the Crawford House Central & West entrance on Booth Street East or via St. Peter's House steps in to Crawford House at 1st floor level. The Occupational Health Service is located on the 4th floor.
Campus Map Location: Building 31
Contact details for staff and postgraduates Contact details for undergraduates
Tel: 0161 306 5806 Tel: 0161 275 2858
Email: millocchealth@manchester.ac.uk Email: waterlooocchealth@manchester.ac.uk
Opening Hours: 9AM-4PM, Monday to Friday (Closed on weekends)
Additional support and services
Quick links to additional services
Careers Service
https://www.careers.manchester.ac.uk/services/
Peer Support
www.peersupport.manchester.ac.uk
ResLife
www.accommodation.manchester.ac.uk/reslife
Student Services Centre
www.studentsupport.manchester.ac.uk/student-services
Students' Union Advice Service
https://manchesterstudentsunion.com/contact-advisor
Volunteering
www.manchester.ac.uk/volunteers
Wellbeing online chat service
Students can chat to a Wellbeing Advisor online between 11am-12pm and 3pm-4pm Monday-Friday: http://www.studentsupport.manchester.ac.uk/taking-care/
Wellbeing appointments
The Wellbeing Team offer Zoom and face-to-face appointments throughout the week. Students can email studentsupport@manchester.ac.uk to arrange a time.
Training & resources
Techniques, toolkits and resources to develop your skills and confidence in your role.
Read more
Responding to issues
Guidance for responding to circumstances that might be difficult or unforeseen.
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Specific communities
Resources to support underrepresented groups and specific communities in our diverse student population.
Read more