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Now Resolved: Loss of access to a number of services

09 Mar 2017

This morning, we identified that a number of services became unavailable (Note: this is now resolved)

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Original message: 10:17 on Thursday 9 March

Services we have identified include:

  • Microsoft Lync message service
  • Oracle Financials
  • Discoverer
  • Kinetics
  • Some shared network areas
  • Some Xerox printers
  • Some building access systems#
  • Corporate Planner
  • Sickness and Absence Monitoring System (SAMS)
  • Library self-service
  • SVN

While there were some system configuration changes this morning, it is currently inconclusive as to whether this work has been the cause of today’s issues. However, investigation continues at a high priority and we’ll keep you updated as soon as we have more information.

If you know of any other services which are affected, please call us on 0161 306 5544 as soon as possible.

IT Services


Update: 10:45 on Thursday 9 March - now resolved

This issue has now been sorted – our teams positively identified this issue which caused the loss of access, and service has now been restored.

If you are having further issues, please contact the IT Support Centre as soon as possible on 0161 306 5544.